Current Community Stats
AOL Case Study
Translation Management System (TMS) Market Changes
Following the news that their existing translation management system, Idiom Worldserver, was going to be made 'end of life' and no longer supported, AOL carried out a detailed review of the translation management software market, focusing on the large scale applications capable of providing a robust environment with support for a wide variety of content types across many differing process combinations.
Welocalize participated in this process, helping AOL understand how they could use GlobalSight to efficiently manage their localization process. Having identified GlobalSight as a possible solution, Welocalize then worked with AOL through a number of Localization workshops to understand their specific needs and how they would need a tailored solution to support their well defined localization process.
Some of the development efforts identified during this process included: support for hierarchical translation memories, increased leveraging by using the string ID's of properties files and a fully automated connection to their in house content repository, CVS.
AOL's decision to select GlobalSight as their translation management system was driven not just by the fact that as an open source product their efforts were protected in the future and the source code was always going to be available to them, but also by the fact that Welocalize already had a team of developers actively expanding the functionality of the system, and also that Welocalize was able to provide a fully supported solution, with a managed helpdesk and follow-the-sun support, backed up by a defined Service Level Agreement.
Decision Making Factors
Migration to GlobalSight
AOL engaged the Welocalize Professional Services team, who documented a detailed custom development and delivery plan, which included detailed deliverables and success criteria for each stage of the process. On completion of the development effort, all elements of the system were put through a rigorous set of tests to confirm functionality. In addition, the Welocalize Professional Services team worked with the technology group at AOL to define the hardware architecture for the system, including development, staging and live environments, with failover within the live environment.
The Welocalize team worked with the AOL engineers to document and configure the system, importing all the accumulated AOL assets such as translation memories and glossaries. Welocalize also configured the user base, including multiple vendors and provided training services for users across all the functionality of GlobalSight. Once configured, AOL ran a representative pilot project through the system from end to end to ensure all components of GlobalSight worked as planned. Based on a successful pilot the system has now been fully implemented in the live environment and AOL have been able to cancel support and development services on their old system. Over the next few months all work will be routed through GlobalSight, allowing AOL to retire their old system completely.
Initial TMS Setup